Assistant Manager

Supports Canvas Training & Development requirements by:

• Performing the onboarding and training of new employees as required
• Initial orientation of new hires including introduction to COVA and product offerings
• Training and ongoing development of Budtenders, Team Leads
• Handing off Inventory Associates to inventory leadership for further development
• Following up on training to ensure all staff have successfully completed their Training Checklists and are up to date on all new products and knowledge
• Assisting COO in creation and maintenance of quick reference guides and/or other information materials that will enhance the knowledge base of the team
• Assisting in the development and continuous improvement of the core training program

Supports Canvas Retail Operations requirements by:

• Overseeing day to day operations at store location to which they are assigned o Creating daily break list for all staff
• Assigning all daily and weekly cleaning and other duties o Processing sales and all types of payments at POS terminal as needed
• Issuing receipts, refunds & exchanges per company approved standards
• Overseeing cash-out and cash skim process of budtenders as required
• Verifying all cashiers’ deposits for accuracy
• Inspection and follow-up of all assigned tasks
• Maintaining a clean professional environment
• Stays informed on current strains and other products
• Supervises all front of house staff, ensuring that everyone follows all company service standards and meets all federal/provincial regulatory standards
• Supports the front of house team by processing sales as required by business levels
• Serves customers in a friendly and professional manner, setting an example for all staff
• Answers all customer questions and resolves all concerns/complaints in a satisfactory manner

Supplementary Duties

• Assists in planning and execution of store sales, pop-ups, product launches, community events and staff functions
• Leads merchandising effort in the store by ensuring all displays are clean, well-lit and attractive
• Assists in enforcing all loss prevention policies and reporting any inventory shortages and overstocks
• Collaborates with the Store Manager and other Supervisors to provide feedback on performance of all staff for probationary/annual reviews
• BOH dispensing as required by staffing and business levels
• Research and propose accessories investments based on store sales trends of same
• Stay well informed of local community issues, activities, events, etc. and keep upper management informed accordingly
• Ensure that shift needs are met in the event that any staff member calls in sick, or is a no show by immediately contacting the COO
• When possible, make every effort to inform and educate staff on all new products
• Conduct a monthly accessories audit utilizing appropriate form and explain deficiencies

• A Canvas employee in good standing for 3 months or more
• Successful police background check
• Completed CannSell Certificate
• Knowledgeable about the company, our brand, our service philosophy, our culture and our wide selection of products
• Adept at improving customer experience through product knowledge and exceptional service
• Strong knowledge of COVA POS system
• Analytical skills
• Strong attention to detail
• Positive attitude and enthusiasm
• Team oriented
• Excellent communication skills
• Mentorship qualities